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BHGE provides customers with an experienced staff of customer support personnel ready to respond to technical inquiries, remote and onsite support needs.

To complement our broad portfolio of industry-leading solutions, we offer several types of flexible and scalable support services including training, product repairs, service agreements and more.

Services You Can Trust

Training

At BHGE, our goal is to provide customers with the highest quality training to enable you to successfully and efficiently operate your equipment. In addition, we strive to help our students build lifelong skills that will take them above and beyond.

Get the most out of your investment by training in our world-class facilities with the industry experts who design the products you use every day. 

Repair, Spare and Replacement Parts

As part of our commitment in preserving your precious assets, we offer spare and replacement parts for many of our products.

To purchase a specific replacement part, contact our Customer Care Team.

If you are experiencing issues or otherwise unsure of which part(s) are needed to repair your hardware or system, our Technical Support Team is available to troubleshoot and determine your product needs.

Remote Service/Technical Support

Our Remote Service/Technical Support Team is available to help when you are experiencing issues and need troubleshooting, or if you have questions about which part(s) are needed to repair your hardware or system.  

 

 

Product Specific Services

BHGE offers product-specific services including technical support, project management, inspections, calibrations, repairs, and more. We provide complete solutions for the needs of our customers.

Product specific contact information: 

Supporting Service Agreements

Customer Supporting Service Agreements can help better control your equipment costs, reduce operational risks and ensure top performance of your production assets.

Based on your business objectives our experts will work with you to design a custom service program. This often features fixed and long term service costs well below standard ad hoc service rates. 

Equipment Rentals

BHGE’s equipment rental solutions is a highly cost-efficient option for meeting peak production demands or troubleshooting unexpected situations. 

We offer a variety of hardware rentals for a wide range of industrial applications including NDT Inspection and Machinery Diagnostic. Service agreements for some of our products come with great offers for rentals. No-cost rentals are also available for BHGE products being repaired or serviced under a warranty agreement*.

To place a rental equipment order or inquire about equipment availability and pricing, contact our Customer Care team by phone or email.

*No-cost rentals are only available for limited products under an active warranty agreement. Contact Customer Care for availability and pricing.

Return and Calibration Request Forms

Access the forms to request a product return, repair or calibration below. 

 

Reuter-Stokes Business

Product Repair Form

Product Credit Form

Gas Shipment Form

 

Bently Nevada Business

Repair RMA Request Form

Calibration Request Form

Credit RMA Request Form