Baker Hughes provides customers with an experienced staff of customer support personnel ready to respond to technical inquiries, remote and onsite support needs.
To complement our broad portfolio of industry-leading solutions, we offer several types of flexible and scalable support services including training, product repairs, service agreements and more.
Services You Can Trust
At Baker Hughes, our goal is to provide customers with the highest quality training to enable you to successfully and efficiently operate your equipment. In addition, we strive to help our students build lifelong skills that will take them above and beyond.
Get the most out of your investment by training in our world-class facilities with the industry experts who design the products you use every day.
Repair, Spare and Replacement Parts
As part of our commitment in preserving your precious assets, we offer spare and replacement parts for many of our products.
To purchase a specific replacement part, contact our Customer Care Team.
If you are experiencing issues or otherwise unsure of which part(s) are needed to repair your hardware or system, our Technical Support Team is available to troubleshoot and determine your product needs.
Product Specific Services
Baker Hughes offers product-specific services including technical support, project management, inspections, calibrations, repairs, and more. We provide complete solutions for the needs of our customers.
Product specific contact information:
Supporting Service Agreements
Customer Supporting Service Agreements can help better control your equipment costs, reduce operational risks and ensure top performance of your production assets.
Based on your business objectives our experts will work with you to design a custom service program. This often features fixed and long term service costs well below standard ad hoc service rates.
- Bently Nevada Supporting Service Agreements (SSAs)
- Measurement & Sensing Supporting Service Agreements (SSAs)
Extended Service Offering Covering All Needs
Onsite Inspection Services
Maintaining the productivity and profitability of an industrial plant is dependent on the ability to proactively identify and address machine faults. Deciding who to trust with performing inspections on your most valuable machine assets cannot be made lightly. With over 30 years of intimate field experience, the global Baker Hughes Advance Inspection Services team performs world-class remote visual inspection, loose part retrieval, and developing solutions for operators in power generation, refinery, petrochemical and oil and gas industries.
With access to the complete Baker Hughes portfolio of multi-modal inspection products, our inspectors are equipped to handle all types of industrial environments and inspection challenges. We work hand in hand with clients to develop custom remote visual inspection NDT solutions for rotating equipment, fixed equipment, boilers and furnaces, heat exchangers, tanks and vessels, and piping systems.
Baker Hughes' equipment rental solutions is a highly cost-efficient option for meeting peak production demands or troubleshooting unexpected situations.
We offer a variety of hardware rentals for a wide range of industrial applications including NDT Inspection and Machinery Diagnostic. Service agreements for some of our products come with great offers for rentals. No-cost rentals are also available for Baker Hughes' products being repaired or serviced under a warranty agreement*.
To place a rental equipment order or inquire about equipment availability and pricing, contact our Customer Care team by phone or email.
*No-cost rentals are only available for limited products under an active warranty agreement. Contact Customer Care for availability and pricing.
Remote Service/Technical Support
Our Remote Service/Technical Support Team is available to help when you are experiencing issues and need troubleshooting, or if you have questions about which part(s) are needed to repair your hardware or system.
Supporting Service Agreements
As the world’s leader in Non-Destructive Testing (NDT), Inspection Technologies delivers the highest quality field radiography solutions designed to help your operations thrive.
But our technology is only part of the equation. Support from our qualified industry experts can help you make the most out of every solution—helping you achieve the efficiency you want, with the accuracy and safety you need.
Our Supporting Service Agreements (SSA) packages provide Proactive and Critical Care options, with support every step of the way. Essential, Advanced, and Premium support levels are available for these annual programs—seamlessly integrating with your most critical operations, so you can minimize unplanned downtime and maximize productivity.
Return and Calibration Request Forms
Access the forms to request a product return, repair or calibration below.