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Panametrics Service experts help get and keep your process up and running

Panametrics, a Baker Hughes company, has an experienced staff of customer support personnel ready to respond to your flow inquiries and to support your onsite or remote needs.

Our flexible and scalable support services offerings range from training and product repairs to extended warranties and field assessments.

Whatever your support needs, Panametrics Services has a solution for you. We offer full-coverage FlareCare SSAs that eliminate any concern from your end, putting the power and experience of Panametrics' team of experts to task monitoring and resolving any issues that may come up in your process.

Whatever level of support you need, Panametrics Service is here to help.

If you need to check on the status of your company's order or return, or you need to quickly and efficiently return your product, you can do all of that and more at our Digital Solutions Store.

Panametrics Service & Support Offerings

Extended warranty

FlareCare

Flow Surveys

Moisture probe calibration

Spare parts & management

Technical Support

Training

Extended warranty

Find peace of mind with the Panametrics Care program

Panametrics Care provides customers with an extended warranty, technical support, and discounted services. Using our Panametrics Care program has the potential to save you thousands in reduced downtime or replacement of product.

Panametrics products come with an 18-month standard warranty. Purchasing Panametrics Care doubles your new product warranty. This extended warranty means you can focus on operating your critical equipment and not worry about the instrumentation.

Our team is prepared to quickly return your product to working conditions, if any issues arise, by utilizing our global field engineering services and our new digital returns portal that is integrated into MRP.

FlareCare

Save money and increase your flare flow meter uptime

The Plus and Premium FlareCare SSA packages provide enhanced planning, resource scheduling, and asset management. Benefits include:

  • Reduced Risk – Avoid the 2- to 3-week lead times associated with our standard transactional services, significantly cutting your risk of multi-thousand dollar fines.
  • Less Liability/Lower Costs – Reduce the need for scaffolding installation and transducer extraction as well as operator risk associated with toxic gas exposure and working at heights.
  • Fixed Costs – Eliminate standard annual increases with our multi-year contract that reduces renegotiation efforts and provides a fixed verification rate.
  • Proactive Scheduling – Establish a timeline for your annual verifications in addition to quarterly and preventative maintenance requirements.

 

Flow Surveys

Providing insights with flow surveys

Panametrics can enable you to understand what is going on with your process with an on-site evaluation.

Flow surveys can give you an accurate status of your flow velocity and help you detect areas of concern/improvement such as leaks and blockages. Once our team of flow experts has identified your flow issues, you can then make informed decisions for improvements, increased efficiencies, and save valuable resources. 

A flow survey can save you thousands in wasted product and energy cost.

 

Moisture probe calibration

Did you know?

Moisture probes require regular calibration to guarantee your measurement and Panametrics recommended 6-12 month calibrations intervals. Follow the easy process below to check your probe data and order a calibration at one of our global calibration laboratories.

Prefer Panametrics to Manage your Calibration Requirements?

Panametrics offers calibration service agreements that guarantee your moisture probes are calibrated on time. Check out our Moisture Probe Exchange Program & Probe Calibration downloads for further details on this great program.

 

Spare parts & management

Commitment to our customers

We understand that one of your biggest challenges in dealing with spares is the balance between high investment and lifecycle risk. 

As part of our commitment to keeping your assets up and running, we offer spare and replacement parts for many of our products, many of which are in stock for quick shipment worldwide.  

 

Technical Support

Supporting our customers

A technical support team is available to help when you are experiencing issues and need troubleshooting or to answer questions about what is needed to repair your hardware.

Panametrics Services has a team of experts standing by, ready to listen to you, assess your needs, and help get you back on track as quickly as possible.

 

Email our Tech Support: mstechsupport@bakerhughes.com

Call our Tech Support: 800-833-9438

 

Training

Panametrics' Services versatile training curriculum allows qualified instructors to customize course topics based on relevant equipment at each customer site.

With years of field experience, our trainers have a deep knowledge of product installations, operation, and maintenance.

This, combined with proven teaching skills and commitment to knowledge transfer will ensure your team has a positive learning experience. Some of our most popular training topics are:

  • Theory of Ultrasonics
  • Liquid & Gas Flow Overview
  • Advanced Troubleshooting
  • Gas & Moisture Overview
  • Flare Solutions

 

Featured Video: How To: View Returns Status

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