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Lifecycle Services

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Let BHGE put you in control by connecting you to the right expert at the right time to meet your needs. We know that you are facing issues with diverse fleets of aging equipment and reduced resources. 

Your Industrial Control System (ICS) is the digital center of plant operations--responsible for keeping your facility running safely and efficiently. These assets must be maintained and updated on a regular basis to ensure you get the most out of your investments. 

We have you covered whether you are looking for 24/7 Technical Support, Live Remote Diagnostics, At Site Field Engineering or Parts Management. We partner with you to securely optimize operations, minimize downtime and improve safety through our customized service agreements.

Get the most out of your Investments!

Service Packages

We offer 4 standard levels of Service Subscriptions designed to deliver outcome-based value to help you optimize your Control System at every point in time. 

- Adopt: Gets your resources up to speed on your new technology to ensure smooth operation during your warranty period

- Maintain: Provides unlimited phone and web support as well as priority Field Engineer mobilization and part shipment to assist you in maintaining your system.

- Improve: Moves beyond response-based focus to provide cybersecurity and remote diagnostic support aimed at improving your system operation.

- Comprehensive: Emphasizes keeping customers continuously current to reduce costs associated with maintaining legacy assets and delayed upgrades. 

These packages are completely flexible and can be combined with any of our ala carte service offerings. We know that each customer is unique and we pride ourselves on being able to create the right service package to achieve your individual goals!

Technical Support

BHGE offers 24/7 dedicated phone and web support. Our web portal provides customers with a site-specific dashboard to view information about their assets, designed to empower customers in their plant decision making. For problems requiring additional expertise, customers have guaranteed access to our dedicated BHGE phone support technicians

Remote Diagnostic Support

BHGE provides remote diagnostic services that deliver immediate technical support, expertise and troubleshooting. Application and control system experts are available 24/7 to provide interactive support within minutes--typically identifying a solution within 2 hours.

Remote diagnostics can also be used to perform proactive health checks to ensure customers are getting the most out of their assets. BHGE’s remote connection technology puts customers in control of who and when connections are made to their site. 

At Site Field Engineering

BHGE Field Engineers draw from over 30 years of accumulated domain knowledge to provide unparalleled expertise of Industrial Control Systems. Our strong partnership with GE provides us with OEM advantages that set us apart from our competition, while ensuring our customers that they're getting the very best service. From controller upgrades to preventative maintenance and lifecycle management, we never stop working to get the most value out of your assets

Our At-Site Offerings Include:

- Plant Health Assessments

- Preventative Maintenance

- Pre-outage Planning

- Calibration and Optimization

- Resident Field Engineer

- Emergency Break-Fix Support

Parts Management

BHGE offers parts and repair capabilities through our dedicated parts team on over 17,000 active part numbers. This is a key element to your Lifecycle Management strategy.

Customers can choose from the following options that best meet their unique time and budget requirements: 

- Purchase new or refurbished parts for time sensitive fixes

- Repair existing parts to maximize the life of your investments 

- Circuit board test and certification service

- Spares review and assessment service

Additionally, we offer a managed inventory program that allows you to operate with more confidence. You can rest assured that you will be covered on parts for your critical control systems when you need them. We understand that one of your biggest challenges in dealing with spares is the balance between high investment and lifecycle risk. BHGE helps you lower both investment costs and lifecycle risk by partnering with you to reduce your inventory levels and get the longest possible warranty period.

For more information, please submit a request to controlsmodificationquote@ge.com

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